Read Before You Book. I called in January of 2018 to book two condo's for July 8th of 2018. The sales person said they book up very quickly. I was told that there is a $50.00 charge for each unit if I did not give enough notice of cancellation. I called back 7 days later to say I could not keep the booking. I was charged $50.00 plus tax for a total of $114.98. What a windfall for Tremblant Sunstar. Regardless what Tremblant Sunstar thinks they have the right to do, this is very wrong.
as good and as warm as my own homeI just love the design of the house everything is perfectThe house is actually not that big but all the spaces are well used. All the rooms are decent and clean feels very new. They even have clean towels for all the rooms.
Went there during Fall, probably the best time of the year as the beauty from Tree Colors is spectacular. Consider reserving a room during the weekdays as prices are cheaper and less crowded.Very peaceful place and well located close to the village of Tremblant. Condo Country type room, nothing fancy but quiet and comfortable to relax and enjoy nature or ski.Great view and you can see often deers nearby.Interior Parking was available as you will need a car to go down to the village depending which room you have.Our room 154-2, the building was on the top of the cliff with a hot pool to be used.We had all amenities working well inside of the room, no hot water issues !Room was clean before we arrived Overall good experience, Thank you ! :)
This is not a luxury condominium. It may have been nice at one point but now the rugs are stained, the living room furniture is falling apart and many things from The kettle to the patio umbrella to the safe do not work. The duvet cover was obviously dirty when we arrived and they failed to provide me with a clean oneI tried to remedy the situation with the management and they are not responding to my emails.Please see my photos on trip advisor
Our vacation did not go very well the moment we stepped into our apartment at Les Manoirs. It was a very hot day and there was no AC and The apartment had only 2 fans, and a broken ceiling fan.We called Chateau Beauvallon where we had picked up the keys. My husband spoke with 2 persons and they were not helpful at all. One lady even said that we should have checked that AC is available with Sunstar at the time of booking. I would never have imagined that am paying almost $500/day for a sois disant 5 star chalet and they would not have AC. The lady even mentioned that this is actually what happened when we order with Sunstar and not Chateau Beauvallon directly. I was quite shocked actually as she indirectly mentioned that booking online is not advisable. They gave Sunstar customer service and of course it was closed at 5pm soI left them a voicemail. We called chateau Beauvallon and asked for a supervisor to call us. A manager by the name of Veronique called us and apologized of all the inconveniences. However she would not be able to move us to another apartment as they were full since it was Canada Day weekend. We asked for some more fans and she did provide us with 4 more fans. However 2 technicians came and were not able to repair the ceiling fan. Next morning a Rep from Sunstar called me. She noted my complaint, and my suggestion about putting AC in all apartments. She empathized with me, as she was just doing her job, but was not of any help. I asked for a day refund as I am very disappointed and not satisfied and she said I should discuss with Chateau Beauvallon who in turn told me that I should discuss with Sunstar with whom I did the booking. The Sunstar rep said she will ask a manager from Sunstar on July 1st to call me but till now nothing even if I left Sunstar a message on July 1st at 9.30ish to call me back. It is very bad customer service and I truly believe that once they charged your credit card they do not care. Think well and do check every single when making a booking with Sunstar.
Les Hauts Bois - Tremblant Sunstar is a Canadian Travel Agency based in Mont-Tremblant, Quebec. Les Hauts Bois - Tremblant Sunstar is located at 6385 Montée Ryan, Mont-Tremblant, QC J8E 1R9, Canada.
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